Frequently Asked Questions

What types of candles do you offer?
We offer a variety of handcrafted scented candles, wax melts, and electric wax warmers designed to add warm fragrance and ambiance to your home.

What materials are used in your candles?
Our candles use quality wax and fragrance oils that ensure a clean and long-lasting burn. Many are made from sustainable and natural ingredients like soy wax for better air quality.

How long do your candles typically burn?
The burn time varies by candle size but generally, our candles are designed for slow, clean burning, lasting many hours to provide lasting enjoyment.

Can I customize or personalize candle orders?
Yes, we offer options for customized candle orders including personalized scents and packaging for special occasions or gifts.

What is your shipping policy?
Orders are shipped promptly with care. Shipping costs and delivery times depend on the order size and location. Tracking information is provided once your order ships.

What is your return and refund policy?
If you are not satisfied, unused items in original packaging can be returned within 30 days of receipt for a refund or exchange. Customers are generally responsible for return shipping unless the return is due to an error on our part.

Do you offer workshops or events?
Yes, we conduct candle-making workshops and related craft activities. Check our event page for upcoming sessions and registration details.

How can I contact customer support?
For any queries or support, please contact us via email through the website’s contact form or the provided customer service email address. info@candlesandmore.in